Customer Agreement
Last updated: August 2026
1. Parties and acceptance
This Customer Agreement ("Agreement") is between [Legal Entity Name], a company registered in Cyprus at [Registered Address] ("we", "us"), and the company or organization that creates an account ("Customer", "you") for the Maritime Compliance Assistant platform (the "Service"). By creating an account, or by accepting an invitation to join a Customer's account, you accept this Agreement on behalf of yourself and, if applicable, the Customer you represent. This Agreement covers the commercial relationship; the Terms of Service cover how the Service itself may be used, and the Data Processing Agreement covers personal data. All three apply together.
2. The Service
We will make available the Service as described in the product at any given time, according to the plan tier the Customer selects.
3. Subscription, fees, and payment
Access is subscription-based, billed according to the plan tier and billing cycle shown in the Service at the time of subscribing or changing plans. Downgrading a plan may restrict access to data or features above the new plan's limits, as described in the Service. Non-payment may result in suspension of access after notice.
4. Customer Data
"Customer Data" means the documents, vessel records, chat questions and answers, tasks, and other content the Customer or its users submit to the Service. The Customer retains all ownership of Customer Data. We are granted only the limited rights necessary to host, process, and display Customer Data in order to provide the Service. Our processing of personal data within Customer Data is governed by the Data Processing Agreement, incorporated into this Agreement by reference.
5. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own confidential information of similar importance, and will not disclose it except as needed to perform under this Agreement or as required by law.
6. Representations and warranties
Each party represents it has the authority to enter this Agreement. We represent we will perform the Service materially as described. [Placeholder — any additional warranty language to be set with counsel input.]
7. Limitation of liability
[Placeholder — liability cap and excluded-damages language to be set with counsel input; not yet drafted.]
8. Indemnification
[Placeholder — indemnification terms to be set with counsel input; not yet drafted.]
9. Term and termination
This Agreement applies for as long as the Customer's account is active. Either party may terminate for the other's uncured material breach. On termination, the Customer's access ends; see the Data Processing Agreement for what happens to Customer Data, including its currently-documented limitations — this Agreement does not promise a stronger guarantee than the DPA itself states is currently implemented.
10. General
Neither party may assign this Agreement without the other's consent, except to a successor in a merger or acquisition. This Agreement, the Terms of Service, and the Data Processing Agreement constitute the entire agreement between the parties regarding the Service.
11. Governing law
This Agreement is governed by the laws of Cyprus. Any dispute not otherwise resolved is subject to the exclusive jurisdiction of the courts of Cyprus.
Status of this document
Stated plainly: this is a first, in-house draft, not yet reviewed by a lawyer. Sections 7 (Limitation of liability) and 8 (Indemnification) are placeholders pending that review. Treat this as the current working version, not a finalized contract, until this notice is removed.
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